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Help Centre

Find answers fast or chat with our AI assistant. We're here to help you get the most out of ClientSniper.

Getting Started

Account setup, first scrape, and navigation basics

Google Maps

Scraping, filters, exports, and data accuracy

Outreach

Follower scraping, hashtag search, and DM data

Billing & Plans

Subscriptions, upgrades, cancellations, and invoices

Data & Privacy

Your data, compliance, and account deletion

Troubleshooting

Errors, performance issues, and bug reports

Getting Started
How do I create an account? +

Head to our Pricing page, choose a plan, and click "Get Started". You'll have instant access to all features, with 500 bonus leads on sign-up.

Do new members get bonus leads? +

You get full access to your chosen plan for 30 days. If you cancel before the trial ends, you won't be charged. Otherwise, your subscription starts automatically.

What should I do after signing up? +

After signing up, you'll land on your dashboard. Try your first scrape — enter a niche and location in Google Maps Scraper to pull your first batch of leads. Export them as CSV and you're off.

Google Maps
How many leads can I scrape at once? +

Each scrape can return up to 500 leads per search query. You can run multiple queries back-to-back — there's no daily cap on your plan.

What data fields are included? +

Business name, address, phone number, website, email (when available), Google rating, review count, business category, and Google Maps URL.

Can I export leads as CSV? +

Yes — one click and your leads download as a clean CSV file ready for your CRM, email tool, or spreadsheet.

How accurate is the data? +

We pull live data directly from Google Maps, so it's as current as Google's own listings. Email accuracy depends on the business having a public email listed. We recommend verifying emails before sending campaigns.

Outreach Tools
How do the outreach templates work? +

Once you find a lead, click "Generate Outreach". ClientSniper creates a personalised message mentioning the business name, location, and their specific website problem (missing, outdated, or poor mobile). You can edit it before sending.

Can I send emails directly from ClientSniper? +

Yes — the Outreach and Agency plans include direct email sending. Connect your email account and send from inside ClientSniper. Opens, clicks, and replies are tracked in your pipeline dashboard.

Can I set up automatic follow-ups? +

Auto outreach sequences are available on the Agency plan. Set a follow-up schedule and ClientSniper will send reminders automatically if a lead hasn't replied — without any manual work from you.

Billing & Plans
How do I cancel my subscription? +

Go to your account settings and click "Cancel Plan". Your access continues until the end of the current billing period. No partial refunds.

Can I switch plans? +

Yes — upgrade or downgrade anytime from your account settings. Changes take effect at the next billing cycle. Upgrades are prorated.

Is there a yearly discount? +

Yes! Yearly plans save you 20% compared to monthly billing. Check our Pricing page for the exact amounts.

What payment methods do you accept? +

We accept all major credit and debit cards through Stripe — Visa, Mastercard, Amex, and more.

Data & Privacy
Can I delete my account and data? +

Yes. Contact us at clientsniper.official@gmail.com and we'll delete your account and personal data within 30 days, as required under UK GDPR.

Where is my data stored? +

Your data is stored on secure, encrypted servers. Payments are handled by Stripe — we never store your full card details. See our Privacy Policy for full details.

Troubleshooting
My scrape isn't returning results +

Check that your search query is specific enough (e.g., "plumbers in Manchester" rather than just "plumbers"). If the issue persists, try refreshing the page or contact us via the chat bot.

My export isn't downloading +

Make sure your browser allows downloads from our site. Try disabling ad blockers temporarily. If the issue continues, reach out through our chat assistant below.

How do I report a bug? +

Use the chat bot below or email us at clientsniper.official@gmail.com with a description of the issue, your browser, and any screenshots. We usually respond within 24 hours.

SniperBot

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